Forum Discussion
Smarthome App vs Apple OS 26.1 & 2
After upgrading to iOS 26.1 for iPhone the Smartphone app stopped working on my home wi-fi. Simply get spinning logo and error message that an "unexpected error has occurred, try again". The app al...
TELUS_Support
Official Support Team
Official Support TeamHi Steve, that does seem a bit odd. Can you try un-installing the app, re-installing it and then test?
I am having the same issue after updating to iOS 26 on my iPhone. I tried uninstalling and reinstalling the Telus Smart Home Security app. In my iPhone settings I changed 'Private Wi-Fi Address' to OFF and toggling OFF 'Limit IP Address Tracking'. In my iPhone settings I turned OFF 'iCloud Private Relay'. None of these attempts resolved the issue. My app will work if I turn off wifi and connect through cellular data so the issue seems to be how the app is connecting through wifi. Please advise on a fix.
- TELUS_Support
Are you using a VPN at all?
No VPN is active on my iPhone 12 Pro Max with iOS 26.2. After about 2 minutes of spinning the app responds with "Login failed due to a network connection error."
- TELUS_Support
Gotcha. We'll flag this to our product team to look in to right away. We'll advise of an update once we have one. Appreciate your patience!
