Forum Discussion
Smart Home app stuck in setup
My smart home TELUS app is stuck in setup. My alarm is setup and functioning but I can’t get out of the setup wizard in the app. I have deleted the app but it didn’t help. Also rebooted the panel. ...
Just tried again. Nope, didn't work. Thanks for trying to help.
My hardware was delivered with the sensors pre-installed, but setup in "24 hour" mode, meaning they are always armed! That was my first issue. Even with the panel disarmed, whenever a sensor was triggered, the alarm would sound.
It took the tech support guy over an hour of troubleshooting before we solved it by deleting all the sensors and re-adding them as group 10. They were group 8 before, which he said doesn't matter - but I'm not sure.
TELUS_SupportOfficial Support Team
Thanks for letting us know. We’re glad to hear the issue was resolved after re-adding the sensors.
It was Not resolved! The app does not work- it is stuck in the setup wizard process. Incredibly annoying. Did you not read my post fully? I also sent you a PM.
- TELUS_Support
My apologies I misunderstood the comment. We will reply to your private message.
