Forum Discussion
Skybell camera unable to stream
Every time i try to start video, i get a message "There was a problem connecting to the doorbell. Please try again" I've tried to restart my router. I've also tried to reset my doorbell camera. I...
My camera wont even connect to my wifi - ive tried so many times over the last year and half - even to the point of uninstall software and reinstall app on my phone .. but nothing. it worked the day the telus tech was here and then boom it stopped. I sit on hold with the telus call # for 1-2 hours and then get hung up on... can anyone help ?
El-EricCommunity Manager
Hey Davinder_Singh I would remove the camera from your setup and re-add it if you are having those issues. If that doesn't fix the issue, then please call our technical support team.
I have tried this - Telus has sent me a new doorbell camera and it still is facing the same issue.
I have been look at solutions and other forums and people discussing the same issue about the manufacturer - looks like over time it just burns out the wires inside the wall, causing a potential fire hazard.
I have disconnected it, because there is 0 help coming from Telus about this issue.
TELUS_SupportOfficial Support Team
Hi Davinder_Singh we would like to help get this issue resolved. Please send us a private message and we will get you the help that you need
