Sensors and Battery

Hi there — thank you for taking the time to share this with us. We’re truly sorry to hear about the ongoing issues you’ve been experiencing with your security system, and we completely understand how distressing this situation must be, especially when it affects your sense of safety at home.

While it’s true that a recent system update may have impacted some devices, what you’re describing — from multiple sensors showing errors and being bypassed, to the system unexpectedly switching modes — certainly shouldn’t be happening.

We will send you a private message so we can get some info.