Forum Discussion
Security services - consistently failing to deliver on commitments
I'm having an extremely troubling experience with Telus Security. Background: I was sold a doorbell camera and subscription service. I installed the doorbell and it failed to work. After walking thr...
TELUS_Support
Official Support Team
Official Support TeamOk, is the account email used the same one you used to set up or Telus Neighborhood account?
the email is the same, but the username was different - because the neighbourhood site said there was a maximum character limit
can you just call...you have the number i provided in your system... this is frustrating and inefficient and inconvenient
- TELUS_Support
Perfect, someone will contact you shortly.
- when should i expect the call?I'm not available today after 4pm mountain time. I'd appreciate a call before then
- TELUS_Support
Hi mhnatysh - we don't have the option to guarantee a callback by a certain time but we saw that you have been contacted. They will be able to assist going forward
