Forum Discussion
Responses are terrible to alarms
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person ...
Follow up. I got a call from a number identified as potential spam. So I let it go to voicemail. Telus rep who left message was not understood at all by the voicemail to text app, left a message saying that because he did not speak with me directly, he could not cancel my service. I called 3 weeks ago and did this?????
Telus is a scam company. Now charging me a late fee because they refuse to cancel my service on first call. Daryn Entwistle - you listening?
TELUS_SupportOfficial Support Team
Hi there, if you still need help with this, send us a private message, and we will look into it with you.
When I called to cancel, the rep asked me the reason why and I told them I don’t have to give them a reason. I said I just want to cancel and he said that it was done minus the early cancellation fee. I called back 30 mins later and talked to a different person and wanted to confirm my cancellation. He checked and said that there is nothing on file in my account indicating any cancellation. ???? He said that he would put in the cancellation and assured me that it will be done. Called back a 3rd time to confirm and this time it was done. Yep, most unethical company ever and a total waste of my time.
