Forum Discussion
Responses are terrible to alarms
Twice in the past 5 months we have accidently tripped our home alarm system. Both times it took up to 2 minutes to reset the system and in that time there was no response by a Telus security person ...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want our customers to have. Were you able to get through to our SmartHome team to discuss this?
- No, in fact my contract comes up in October and I will not be renewing it.David
- TELUS_Support
Sorry to hear that. We can always discuss further if you'd like. Feel free to send us a private message here if you ever want to discuss options and we'll be here.
No. Impossible to reach help at Telus. Out of concern for the lack of response, we are not going to renew our contract in October when it comes up. Telus needs to understand it is easier to keep the customer you have then get new ones.
