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Reminder email returning equipment - But it's already received by Telus
Good morning every one, I don't know what I should do in my situation. When I cancelled the Telus Home Security Service I, of course, returned the hardware to Telus via CP. I've got a receipt f...
I tried multiple times. This is the answer I get every time:
One of our Home Services team members will be happy to speak with you.
Click here for toll free information and hours of availability.
It's 2pm in Alberta so I don't know why I can't talk to an agent..
I had this happen after I returned TV equipment. The email came months after I returned my equipment and I ignored it but haven't heard anything since. If you're really concerned about being charged, I'd recommend using the chat function on the website.
I haven't figured out how to chat with a real agent instead of that bot.. What's the trick?
TELUS_SupportOfficial Support Team
Hi Charlotte6661 - Try saying "agent" to the assistant
I tried multiple times. This is the answer I get every time:
One of our Home Services team members will be happy to speak with you.
Click here for toll free information and hours of availability.
It's 2pm in Alberta so I don't know why I can't talk to an agent..
