Forum Discussion
Paying for no service
I was a long time happy ADT customer and, because of past experience, was not happy in the take over by Telus. A simple accounting issue (an increase to my monthly fee without notice etc) led to my s...
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for taking the time to share your experience — we’re truly sorry to hear about this. We completely understand how frustrating and disappointing this situation must be, especially after years of being a loyal ADT customer. This isn’t the experience we want for our customers, and we regret that communication and support fell short in your case. If you're open to it, please send us a private message with your account details so we can escalate this directly to a specialized team for review and resolution.
Account (removed account number on public forum)
- TELUS_Support
Please send us a private message with your account details. We removed your account number because you posted it on a public forum.
It was you who asked me to follow the link sent!
