Forum Discussion
Ordering new system is overly difficult
I had ADT years ago but hated the service. Since I am a Telus costumer I decided to give it another try. I am so far not having high expectations. It took me over an hour and a half to order on the...
MelH
TELUS Team Member
TELUS Team MemberHey there, we're sorry to hear about the negative experience. I'll be happy to provide additional info to help you out!
In regards to the $10 monthly discount, this applies to customers who bundle SmartHome Security with their existing or new mobility service.
In regards to our guard response, it is an additional service which sends a certified and trained guard to your home to verify whether an intrusion alarm is a true event or a false alarm. This doesn't replace the police services. You can find more information about that here: https://www.telus.com/en/support/article/smarthome-security-guard-response-service-explained.
In regards to your additional accounts inquiries, feel free to give our SmartHome Security team a call directly at 1-855-255-8828 or send our social media team a private message on our official TELUS Facebook account
or a DM on our TELUSSupport Twitter page.
