Forum Discussion

Neighbourly's avatar
Neighbourly
Neighbour
10 months ago

Not capturing person ringing doorbell

What is the point in having the alarm if someone rings the doorbell camera and it does not capture who is at the door. What am I supposed to do? 

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    It could be an issue with the connection to your Wi-Fi. Have you had the chance to speak with our SmartHome Security team about this?