Forum Discussion

yagneshdosshi's avatar
yagneshdosshi
Neighbour
2 years ago

Non installation of door bell

I had availed Telus home security system in April 2024 , The installer did not install the door bell and assured that he will install the same in next 15 days , since 7 months , my door bell is still not installed and door lock never works , I have sent the couple of mails but no reply , pl advise way ahead

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Did the installer leave a card or direct number? Have you spoken with our SmartHome team about this?

    • yagneshdosshi's avatar
      yagneshdosshi
      Neighbour
      I have tried calling him multiple times , but he is not answering and not there is call back
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Gotcha. Feel free to send us a private message here and we can discuss further.