Forum Discussion
Noise problem at Telus building - 826 Yates St
For the past 13 days there has been a constant loud noise coming from the rooftop of the Telus building at 826 Yates St, Victoria, BC. It sounds like a vacuum cleaner. It's been going non-stop 24 hou...
TELUS_Support
Official Support Team
Official Support TeamThe main chiller has unfortunately failed and requires a full refurbishment. An order has already been submitted, and work is underway to have it refurbished as soon as possible. At this time, it's estimated that the process may take a couple of months to complete. The area manager is currently reviewing mitigation options to minimize the noise impact from the backup unit. Once the refurbishment is complete and the main HVAC system is fully operational again, the backup unit will be turned off.
Thanks for the update. So just to clarify, are you saying the estimate is for roughly another 2 months starting today or that the whole job is estimated to take 2 months? Because it's already been 7.5 weeks since the most recent equipment failure, so that's getting close to 2 months already.
Looking forward to the seeing what the area manager comes up with for noise mitigation. Hope it's in place shortly.
- TELUS_Support
That's the timeframe for a full resolution to the issue. The team is working on something to be put in place sooner to mitigate the noise until then.
OK got it, thank you.
- TELUS_Support
No worries. Appreciate your patience!
