Forum Discussion

PM77's avatar
PM77
Neighbour
24 days ago

No call when alarm triggered, again.

My alarm had been triggered a few times since having this service and I never received a call. I believe this is a breach of agreement where the provider is not able to fulfill their obligation. I'...
home security
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
22 days ago

Hi PM77  - it would be important to know how the alarm is being triggered. By entering the home while the system is armed to Away does have a delay to allow you to disarm the system. This can be reduced if you wish.

 

A fire/gas alarm will trigger a phone call to make sure that you're okay and to dispatch help.

 

Send us a private message if you have any issues and we'll do what we can to help

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