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New $5 security system maintenance fee charge
Would someone be able to explain to me just what I get for this new $5 security system maintenance fee. I can't find any info on the Telus site what this is for. Thanks
The same here. Increasing bill by 5$ as maintenance fee plus last month partial fee for the same reason. An additional 10% under new term. Not even sending heads up on that. This is an extorsion
Hi all. I did get a phone call from someone higher up in the food chain. I am an old ADT customer and I have a DSC security/alarm system. Apparently Telus has implemented this fee for the "legacy" customers to provide maintenance as there are only limited techs that still work on these systems.🙄 DSC only discontinued this system last year. Here's the thing... if I want maintenance or service I have to phone a third party alarm company as Telus security service department will not work on my system if I have a problem.😖 There was further discussion but that's the bottom line as was explained to me.
I was charge $5 too and would like an explanation. There has been zero maintenance done on my system since I signed a contract 13 years ago. This is not ok.
