Forum Discussion
Solved
New $5 security system maintenance fee charge
Would someone be able to explain to me just what I get for this new $5 security system maintenance fee. I can't find any info on the Telus site what this is for. Thanks
Hi all. I did get a phone call from someone higher up in the food chain. I am an old ADT customer and I have a DSC security/alarm system. Apparently Telus has implemented this fee for the "legacy" customers to provide maintenance as there are only limited techs that still work on these systems. DSC only discontinued this system last year. Here's the thing... if I want maintenance or service I have to phone a third party alarm company as Telus security service department will not work on my system if I have a problem. There was further discussion but that's the bottom line as was explained to me.
In response to the email that I received asking if I received an answer yet.....no.
TELUS_Support
Official Support Team
Official Support TeamWe sent you a private message to discuss further. Check your Inbox!
The only pm that I received to discuss this was one on Monday asking for verification which I did.
- TELUS_Support
Thanks, we replied to your private message.
