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New $5 home security service maintenance fee
I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be already fac...
The same here. Increasing bill by 5$ as maintenance fee plus last month partial fee for the same reason. An additional 10% under new term. Not even sending heads up on that. This is an extorsion
I type this as I am on hold (no call-back option) to dispute this charge for the 3rd month in a row. I started home alarm monitoring with local company, sold to Brinks, sold to ADT, sold to TELUS.
Last year I replaced my windows 3 of which had wired contacts. Paid for a service call but none of the 3 technicians who came could work on wired systems. Only one of them offered to fix the system, but only if I replaced the "outdated" main system panel at my cost of $400+. My simple solution - call a local alarm company who sent one of their techs out who rewired the windows in 30 minutes for just over $100.
So now TELUS want to charge me a maintenance fee? I have a 5 year contract which states my price is $35 plus taxes. Maintenance is part of the cost of the service, not an additional charge.
I have called TELUS every month to dispute the charge and clearly told them that I have a signed contract for the fixed rate of $35 per month. Each month they reassure me that this maintenance charge will be removed from future bills, but it never is. And so I sit on hold (again), 35 minutes and counting. TELUS "Let's make the future friendly"??? In my experience, not so much.
Lucky your cost went up only 5 dollars, my security went up 10 or 20% this month with no notification are apparent reason. I type this also while on wait for agent. Their system says the approximate time will be 60 minutes before they can answer.
