Forum Discussion
New $5 home security service maintenance fee
I was surprised to see the recent addition of $5 per month being added to my bill for the purpose of "security system maintenance". I would have thought that system maintenance would be already fac...
TELUS_Support
Official Support Team
Official Support TeamHi TuesdayL, we sent you a PM so that we can take a look.
Why is Telus only responding to this via PM? It just makes it look sneaky and wrong. If they have nothing to hide, why not just answer for public to see instead of answering individual messages by PM?
- TELUS_Support
When needing to look in to a specific customer's account or billing, we always move to private messaging for security purposes as we'll be discussing private information like account numbers, etc. Thanks!
I am in the same boat as Marguerette - many years with a predecessor company on honored fixed contract, and now with Telus, in half a year or so this bogus fee is already in. No one from Telus did any maintenance either. So if you want to deal with this via PMs, please reach out, I am still not sure what this "maintenance" is all about.
