Forum Discussion

Neighbour

7 months ago

Monitoring Centre never calling for alarm triggers

We just switched from Bell Smart Home monitoring to Telus and I could not be more unimpressed. So far we’ve had a few triggers by accidentally opening the doors without disarming, also my dog barking...

TELUS_Support

Official Support Team

7 months ago

Alexander74 we totally get how you feel. Did you get through to a rep?

Related Content

Phone Number Monitoring Centre
I have 24/7 monitoring and protection with the "control" plan. Is there a phone number where we can reach the monitoring centre in case of an alarm/false alarme, etc? I know they will try to reach me...
Solved
felixmcm
2 years ago
4KViews
6Comments
Outdoor Camera not triggering at all events of activity.
I just had this system insalled this week, and already am disappointed. The camera only seems to be triggered by half of the activity events that occur - what's the point of a security camera if it...
Solved
2065AG
2 years ago
17KViews
17Comments
trigger the alarm
Can I trigger or set off the alarm manually with a push of a button? Does #TelusSecurity have this? If I see an an intruder in my house and someone forgets to arm the system, I want to be able to tr...
Solved
rkimrdruiz
4 years ago
3.2KViews
1Comment
Outbound Calling Name Display
TELUS has a handy feature called Outbound Calling Name Display. With this feature, your account name can appear when you call someone, helping them identify your call before answering. This feature r...
A-B
9 days ago
68Views
0Comments
Frequent calling
I keep getting calls from (844) 962-1419 with TELUS as the caller ID, nearly everyday, sometimes multiple times a day. I've never picked up because I get these calls at the most inconvenience times. T...
Solved
Kat1999
3 years ago
43KViews
9Comments

Forum Discussion

Monitoring Centre never calling for alarm triggers

Related Content

Phone Number Monitoring Centre

Outdoor Camera not triggering at all events of activity.

trigger the alarm

Outbound Calling Name Display

Frequent calling

Recent Discussions

Can my calls since April 2025 be reviewed ????

Arm House from Door Pad

Renewed contract without consent

Very Unclear Service

New panel, old lock