Forum Discussion
Migration to 4G/LTE network - a pretext to change Security monthly plans?
The other day I received a letter from Telus with regards to upgrading my 3G hardware to a 4G/LTE equivalent panel (totally understandable as 3G is being phased out across the industry). I have a 3G ...
It appears that Telus' phaseout of 3G will not be completed until 2025. This is a change from the earlier date of December 2022.
Here's a link to an earlier, similar, conversation on these forums: Telus security: 3G phaseout in 2022 "Act Now"
The contrived sense of urgency ("offer valid today only") and the refusal to provide a copy of, or even a link to, the contract that you are being asked to agree to ... are red flags to me.
I have not received a letter from Telus security, as yet. My contract with them has expired and I have been frankly curious as to what will be offered going forward and at what price. If your experience is any indication of what mine will be then my conversation with the agent will be brief.
- Thank you for sharing the link and your insight. Indeed, the vague but urgent comments were red flags to me as well so I've told the representative I won't agree to any terms under an ultimatum and declined both the plan change and hardware upgrade. Interestingly enough, as soon as she realized I'll hang up the phone, she said I'll be transfered to another person who could better assist me... I told her the person can call me on a later day as I've already spent nearly an hour on hold and another 15 min talking to her, but she transferred the call regardless. I had to hang up as I had a commitment coming up.
I do hope your conversation (when and if will come) will be better than mine.
