Forum Discussion
Liftmaster Internet Gateway
Hi, Recently switched internet providers but still have Telus Home Security. My smart garage door opener is no longer communicating with the app and I think it's because the wifi changed. We plugge...
You can follow the documentation here.
That’s not true, we’ve been using it solely with the app since we got it 3 years ago.
TELUS_SupportOfficial Support Team
Can you confirm that you had a panel somewhere in the house? Usually it's a touch screen device you can type your passcode in to disarm the alarm
No, we only have the Telus SmartHome App. We only have the garage door opener, one camera and the thermostat - not the whole Telus security setup, no control panel.
- TELUS_Support
There's always the possibility that now your Wi-Fi isn't reaching far enough to your garage? You could always go right near your garage door, disconnect from your Wi-Fi from a device, such as your cellphone, then try to reconnect and see what happens. If you don't have a full solid Wi-Fi connection from there, chances are your door opener won't work either.
