Forum Discussion
Liftmaster Internet Gateway
Hi,
Recently switched internet providers but still have Telus Home Security. My smart garage door opener is no longer communicating with the app and I think it's because the wifi changed. We plugged the internet gateway into the new modem but it was still not working and I've tried to troubleshoot and did a hard reset of the internet gateway but it's still not working. There is no option for me to remove the device because I was hoping to remove and readd it and see if that works. Any suggestions or is this something tech support has to help with?
10 Replies
Sorry just to add because not sure if you’re referring to the control panel. But I don’t have one of those, we only have the phone app where we can open/close the garage door normally but not right now since the internet change.
You can follow the documentation here.
That’s not true, we’ve been using it solely with the app since we got it 3 years ago.
TELUS_SupportOfficial Support Team
If you switched providers you do need to connect the panel to that new Wi-Fi name. Our equipment connects to the panel via Z-wave so please make sure that your panel is connected to Wi-Fi.
If you are still having issues please send us a message and we will be happy to help!
Hi! I'm not totally sure I understand. What are you referring to when you say the panel? And how do I connect that to Wi-fi? Thanks!!
