Forum Discussion
Solved
latest firmware update for SmartHome issues
I noticed that I can no longer disarm my system by touching the panel screen. I can arm using the screen. I was able to do this until December 2024. I looked at the firmware date and it showed 1969-1...
The "last upgraded date" showing as 1969-12-31 is a known issue and appears to be a default placeholder date rather than an indication of the panel's actual update status. Rest assured, your system should still be functioning correctly and up to date.
TELUS_Support
Official Support Team
Official Support TeamBased on the details you provided, it seems the firmware update on your panel may not have completed successfully, as indicated by the incorrect date displayed. We appreciate you attempting the recommended troubleshooting steps, such as rebooting the panel, unplugging the power supply, and removing the battery. To further assist, please send us a private message. We’d like to escalate this to our technical support team to investigate your specific case.
- I am replying to your message to me sent yesterday "Based on the details you provided, it seems the firmware update on your panel may not have completed successfully, as indicated by the incorrect date displayed. We appreciate you attempting the recommended troubleshooting steps, such as rebooting the panel, unplugging the power supply, and removing the battery. To further assist, please send us a private message. We’d like to escalate this to our technical support team to investigate your specific case."The issue still exits and would like this to be escalated.Thank
- TELUS_Support
Sounds good. We'll send you a private message to discuss further.
