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Just cancelled home security
I was a happy TMC customer and purchased my own equipment. Telus took over and I’m not happy with the service. I’ve had my alarm trigger accidentally twice and Telus never bothered to call to check o...
As of October 1, 2025, ADT by TELUS customers now access their accounts through the new MyTELUSsecurity.com portal, which replaces MyADT.ca. All your existing settings including your emergency contact list and Pre-Authorized Payment (PAP) details have been transferred automatically. You will still have professional monitoring active on your account, but online access to detailed activity history or test logs is not available for legacy ADT systems.
Same with us, we cancelled for the exact same reason. We never had a single problem with ADT for 31 years. After having major issues with trying to upgrade our internet equipment to wifi 6, we ported our mobile phones from Telus to Freedom Mobile after being with them since 2006.
