Forum Discussion

vortex111's avatar
vortex111
Friendly Neighbour
4 years ago
Solved

IMEI number not accepted on Home Security Panel

I'm a new-to-Telus Smart Home security customer.  I recently received my panel and sensors in the mail.    Now, for the problem: I signed-in to the Smart Home app, chose "Self-Installation", and th...
  • vortex111's avatar
    4 years ago

    Follow-up:  I entered the IMEI number (on my panel) into an online IMEI database, and it was able to successfully identify the make/model of panel based.  

     

    So, I'm not entering it incorrectly -- it seems that the Telus Smart Home setup process is broken, either generally for everyone, or perhaps just for me.  (sigh)

     

     

    IMEI.info:

    IMEI: TAC: 01XXXX FAC: XX SNR: 8XXXXX CD: X