Forum Discussion
I returned both equipment in the same waybill and it's saying I didn't return one of them.
Hey TELUS_Support. I cancelled my home security and returned both the camera and the control panel in the same box in a single waybill, because I didn't realize I was supposed to return the equipment...
TELUS_Support
Official Support Team
Official Support TeamHi there, thank you for reaching out. We’re sorry to hear about the confusion with your return. If you have the proof of delivery showing the equipment was received, we can absolutely look into this and help resolve the issue. Please send us a private message with your account details and the return tracking information.
Still waiting for a private message so I can reply with the proof of delivery.
- TELUS_Support
Thanks for letting us know! We’re currently working through a few kinks following the recent platform migration, and that’s likely why you’re unable to reply privately at the moment. Please send us a private message on Facebook with your TELUS Community username, and we’ll continue the conversation with you there. Appreciate your patience while we work through this!
