Forum Discussion
I returned both equipment in the same waybill and it's saying I didn't return one of them.
Hey TELUS_Support. I cancelled my home security and returned both the camera and the control panel in the same box in a single waybill, because I didn't realize I was supposed to return the equipment using different waybills. Now I started getting messages saying I didn't return the camera. I don't have the equipment anymore but I have the proof of delivery of the single waybill. Someone at Telus should have registered the returned equipment. What should I do now?
4 Replies
I don't see an option to start a private conversion on my Inbox. Can you guys send me a private message so I can reply to you TELUS_Support?
TELUS_SupportOfficial Support Team
Hi there, thank you for reaching out. We’re sorry to hear about the confusion with your return. If you have the proof of delivery showing the equipment was received, we can absolutely look into this and help resolve the issue. Please send us a private message with your account details and the return tracking information.
Still waiting for a private message so I can reply with the proof of delivery.
- TELUS_Support
Thanks for letting us know! We’re currently working through a few kinks following the recent platform migration, and that’s likely why you’re unable to reply privately at the moment. Please send us a private message on Facebook with your TELUS Community username, and we’ll continue the conversation with you there. Appreciate your patience while we work through this!
