Forum Discussion
home security fails
why is it impossible to do the following basic things? 1. have a sd card camera where i can actually pull the sd card and go through the videos on a computer…you encrypt but why not just let consum...
Good morning, for sure I can see the trouble for some of your concerns. I suggest you speak to one of our security care team about the install of the equipment. When you sign up for the service based on your monthly cost, you also have the list of the equipment that is included. https://www.telus.com/en/shop/home-services/smarthome-security/plans?linkname=Plans&linktype=ge-meganav
You can reach out at
1-855-255-8828
- your answer proves my point.
1. i was credited the install but the damage to my home was done
2. for those with 8000 clips a month it resets to 5000 if you are not on whitelist
3. for those of you with outdoor cameras telus also resets video motion settings.
4. i have had 3-4 escalations about deleted video and video not being in saved clips but nothing gets resolved.
it’s disappointing telus hasn’t done better in this space
I'll reach out to you on private to see how I can assist further. Thanks
