Forum Discussion
Home security contract. I want out.
I transfered from Vivint to Telus less than a year ago. Telus security is less than pathetic. Nothing works properly, I'm missing pieces i am paying for and the camera chooses what it wants to record...if at all. I am paying for something that I am not getting and I want to cancel it.
I'm sick of the garbage product. I'm even more frustrating is trying to get any help from telus.
If I am not getting what I am paying for I shouldn't have to pay the contract out. If they do make that happen, can I take them to small claims?
3 Replies
TELUS_SupportOfficial Support Team
Sorry to hear about the frustrating experience you've had with our security services Nat 213. We'd like to address the issues you're facing with missing equipment, camera functionality, and will send you a PM shortly.
Shortly.....like today, a week, months?
I have zero trust with telus atm.
- TELUS_Support
Sorry about that! Please check your inbox (envelope looking icon in the upper right corner of Neighbourhood) for a private message from us.
