Forum Discussion
Home Security Commitment Period
Can someone advise where in the Telus agreement there is a definition of the Commitment Period as it relates to Telus Home Security? We've had a Home Security agreement with Telus for 36 months and ...
TELUS_Support
Official Support Team
Official Support TeamGenerally speaking, the service terms specify that if you cancel before the commitment period ends, you'll be charged a fee reflecting a portion of promotional discounts previously applied to equipment. These discounts are typical when signing up but I have no way of knowing for sure based on limited details.
Since your original 36-month commitment ended 14.5 months ago, your service converted to month-to-month once that term expired. That means the commitment obligation itself ended those 14.5 months ago.
It is the automatic month to month fine print that eludes most people. Just because the term of a contract has ended does not mean it has ended. Failing to cancel or renegotiate catches you unaware of new monthly fees usually much higher than a contract price.
