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dual-path communication failure
Hello all, For the last week or so, my Alarm.com app has been saying that there is a dual-path communication failure-broadband. When I go to the fix it option, it will scan to my WIFI but won't con...
I was getting this error. I found that the panel is forcing the use of Google DNS. For me, I had to unblock access to Google DNS IPs on my network and any communication errors were instantly resolved.
Generally speaking, products that try to override my network's DNS settings are trashed; I don't use them. But, I can't exactly toss out my security system because somebody thought it a good idea to hardcode DNS settings into their firmware.
When communicating over the cellular network, it can use whatever DNS it wants, but it should be using the DHCP-assigned DNS when connected to WiFi. 🤷
A-B
Community Manager
Community ManagerHello. That's not an error I've heard as of yet, and your best bet would probably be to reach out to our team directly at 1-855-255-8828 so they can investigate further.
