Forum Discussion
Does anyone answer the phones....
It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine...
TELUS_Support
Official Support Team
Official Support TeamHi there, we’re really sorry for the trouble you’ve experienced trying to reach us — we know how frustrating long wait times can be, especially when you’re just trying to make a simple change. If you still need assistance, please send us a private message with your account details and what you’re trying to do — we’ll do our best to help.
I tried again today. 11:15MDT for anyone interested.
I'm assuming my login was used for some kind of VIP treatment. This time they picked up the phone straight away. That or some executive saw my wait time on a report and decided to do something about the wait times. My problem was solved quickly and within reason; as always, which is the reason I keep putting up with the crazy.
- TELUS_Support
Thanks for the update. By all means feel free to send us a private message here if there's anything you'd ever like to discuss and we'll be here to help as well.
