Forum Discussion

dclark91's avatar
dclark91
Neighbour
7 months ago

Does anyone answer the phones....

It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine...
straus's avatar
straus
Neighbour
7 months ago

2 hours and counting... Middle of the afternoon made no difference

Firebuff's avatar
Firebuff
Neighbour
7 months ago

Two calls to Billing / Accounting yesterday mid afternoon.  Total of 4hrs 30 min on hold and calls were never answered.  Tried a Chat as well but useless.

 

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