Forum Discussion

dclark91's avatar
dclark91
Neighbour
10 months ago

Does anyone answer the phones....

It seems like if you want to make changes to ANY other product, you can do it via the online chat bot/live agent. Home security it seems has to be done by calling the call center. Which would be fine...
straus's avatar
straus
Neighbour
10 months ago

2 hours and counting... Middle of the afternoon made no difference

  • Firebuff's avatar
    Firebuff
    Neighbour
    10 months ago

    Two calls to Billing / Accounting yesterday mid afternoon.  Total of 4hrs 30 min on hold and calls were never answered.  Tried a Chat as well but useless.

     

  • straus's avatar
    straus
    Neighbour
    10 months ago

    5 hours 45 minutes on hold. It was a TELUS callback also? 

     

    Gave up at 8.30 PDT.

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