Forum Discussion

Rand72's avatar
Rand72
Neighbour
6 months ago

Control Panel changed on its own

When I enter my home, the system will trigger a countdown to allow me to disarm it manually by pressing X How do I change it to require a code? It used to require a code but changed to X. 

5 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi Rand72 - Please check your app to see if the code requirement was removed by accident. If you can't find that please send us a private message and we will be happy to help!

    • Rand72's avatar
      Rand72
      Neighbour

      I don’t know how to send a private message. I tried but I don’t think it worked. 

    • Rand72's avatar
      Rand72
      Neighbour
      Hi,

      I’m at a total loss trying to figure this out. I don’t know how to check the app to see if the code requirement was removed by accident. I would appreciate it if you could send me step by step instructions on how to fix this.

      Thanks,
      Randy Peaker

      Original Question

      When I enter my home, the system will trigger a countdown to allow me to disarm it manually by pressing X How do I change it to require a code? It used to require a code but changed to X.

      Sent from my iPad
      • TELUS_Support's avatar
        TELUS_Support
        Icon for Official Support Team rankOfficial Support Team

        Hello. We'll send you a private message to discuss further!