Forum Discussion
Cancelled Account Because I Wouldn't Upgrade
NOTE: It IS legal in Canada to record calls when notification is given. Telus records all phone calls after playing a notification ... So does my iPhone. I have the transcripts. Something is rea...
TELUS_Support
Official Support Team
Official Support TeamHi sjam22 - without looking at the account it's impossible for us to provide insight into your situation. Also, please note that if your transcription is AI-based, it could hallucinate and record the wrong information. Not saying that's the case but it is important to note.
If you are waiting for a manager callback, they will be able to assist. If you need support, please send us a private message
Thank you. I have the audio recording and a transcription of the audio recording. Telus also has a recording of the call and can verify that a mistake was made.
