Cancelled Account Because I Wouldn't Upgrade

NOTE: It IS legal in Canada to record calls when notification is given. Telus records all phone calls after playing a notification ...  So does my iPhone. I have the transcripts.

Something is really wrong. I arranged for my security system to be "reconfigured" to remove motion sensors which did not function. Every other part of the system functions perfectly, but the motion sensors have failed. I arranged for a technician to reconfigure my control panel (which is extremely simple), and was told that the monthly fee would drop to $22 a month without having to sign a new contract. However, the technician mistakenly showed up with new equipment and tried to install a brand new system (which I did not ask for). I told him there was a mistake. He left after telling me to call 'loyalty'. I called, and was informed that because I refused to let the technician do his work Telus had cancelled my account. 

What!!! I never requested a new system. Telus made a mistake by sending a technician to install a new system when they were supposed to only reconfigure my existing system. Telus made an error. But, instead of trying to resolve their error, Telus arbitrarily terminated my account.

Is this a misunderstanding? Or is it an unfair and deceptive business practice? I am now waiting from a call from a manager.

Excerpts from the transcripts:

• the motion sensor would be removed
• they would be reconfiguring it through the control panel
• pricing would be less from $36. it would be $22
• the technician will reconfigure the program and the plan through the control panel