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fs5qc's avatar
fs5qc
Neighbour
2 years ago
Solved

Can’t arm and de-arm directly on panel

Hi, I need help I can no more de-arm my panel directly with my code I need to use the Telus MC app I call support about it and the only thing they do is reset it?
  • El-Eric's avatar
    El-Eric
    2 years ago

    Hi there fs5qc If I understand correctly, you have your own code to arm/disarm. Let's say your code is 1234.

     

    You walk up to the panel and you type in 1234 and you are unable to disarm your panel? What error does it give you?

  • fs5qc's avatar
    fs5qc
    2 years ago
    Sorry for my late answer if I am trying to arm it directly I input my code like 1234 but it stay stuck on the keypads screen so I can’t de-arm it.

    The only way that I got to use my system is with the app and is not safe.
El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there fs5qc If I understand correctly, you have your own code to arm/disarm. Let's say your code is 1234.

 

You walk up to the panel and you type in 1234 and you are unable to disarm your panel? What error does it give you?

  • fs5qc's avatar
    fs5qc
    Neighbour
    2 years ago
    Sorry for my late answer if I am trying to arm it directly I input my code like 1234 but it stay stuck on the keypads screen so I can’t de-arm it.

    The only way that I got to use my system is with the app and is not safe.
    • fs5qc's avatar
      fs5qc
      Neighbour
      2 years ago
      Also when I arm it on stay mode the status lights on the panel are red but they are supposed to be yellow.
      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Mine arms to a red light as well so I believe that's normal. Are you still having issues? Can you send me a message so I can take a look at your issue?

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