Forum Discussion
Assistance Needed with TELUS SmartHome Security and ALEXA Integration
Hello, About 72 hours ago, my ALEXA stopped responding to voice commands for my TELUS SmartHome Security. This issue has occurred before, and the typical fix was to re-enable the skill via the ALEXA...
I've had exactly the same problem starting 2 weeks ago. I know that Telus SmartHome Security does not support Google Home, so I specifically purchased an Alexa Echo Dot to be able to control the security panel and thermostat with it. It was working fine until Alexa started saying "Hmm, looks like that skill is no longer available" and when I tried to install the skill, it no longer shows up as an available skill.
Was anybody from Telus able to assist you restore this skill in Alexa?
Not having voice control over the security panel is very inconvenient.
TELUS support are currently in the process of investing why the app was removed for ALEXA skills. I am hoping to hear back this week with an update.
