Forum Discussion
Alarm Disarmed On Its Own
Last night our home security system disarmed on its own. Just before 1am. We heard the panel noice. Checked doors, checked security cameras around the property, no one had been around. Has anyone els...
TELUS_Support
Official Support Team
Official Support TeamDo you use the Smart Arming feature? That may cause it to deactivate on its own.
Log in to the SmartHome Security web portal, and on the Security System card, click on the Smart Arming icon. Then review the 'Wake Up' settings to see if it is set to disarm the panel at a specific time or when activity is detected.
We have never used Smart Arming, and I don't see any activity in that section.
- TELUS_Support
Gotcha. We'll send a private message to discuss further!
