Forum Discussion
ADT legacy security system and tech support
How does one reach technical support for an ADT legacy system. I've procrastinated replacing the batteries in a number of sensors and want to tackle it now. I used to be able to call ADT and they wou...
This is directed to the Support Team.
After changing all the batteries, one of the door sensors no longer registers with the system. The alarm panel shows "Check garage door". It's a door that unintentionally gets slammed a lot and the sensor may be broken.
As an ADT legacy client, how do I get this fixed? I spoke to technical help and was told I pay only for monitoring. (Funny, my bill also includes a $5.00 charge monthly for legacy system maintenance). I was told I would have to pay for a new sensor and sent me to the sales dept. They said I need a new system.
How to I get a new sensor installed?
TELUS_SupportOfficial Support Team
Hey sabatine - we could recommend moving the sensor if possible but that number should route you to the correct team. There may be limitations to what our team may be able to do with legacy systems.
We can send you a private message to see if there's anything the team can do
Left a DM
