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ADT contract not honoured
We had a contract with ADT that stated that all my equipment would be serviced and upgraded as needed. I recently received a letter stating that my 3g panel was outdated and I would need to upgrade m...
The transition from ADT to TELUS SmartHome Security has led to updates in our equipment and service offerings, including upgrading older systems like 3G panels. While upgrading typically requires a new contract to access the latest technology, our support team can review your current setup and contract details. Feel free to reach out to discuss options available for you—our goal is to keep your system reliable and up-to-date!
I have the same problem with my ADT/Telus contract. I checked my contract and I have paid for the Quality Service Plan (QSP) which covers the cost of upgrades if it is initiated by the vendor (ie. ADT/Telus) and this is not being honored as well. I've wrote Telus a letter asking for them to follow the contract as agreed and they Telus is not responding. I'm not sure what to do as nobody in the company can discuss this people can only tell me that they don't understand contracts and only do sales.
TELUS_SupportOfficial Support Team
Hey Weldon! We'll shoot you a private message to check this out for you.
I have not had any private message recieved yet.
- TELUS_Support
We sent it the morning of April 23. We'll send you another, check your Inbox!
