Forum Discussion

begwhite's avatar
begwhite
Neighbour
5 months ago
Solved

ADC-V723 getting Installation Failed

ADC-V723 getting "Installation Failed" with details "Video device tests disconnected. Please make sure the device is powered on, connected to the internet and try again". I "rebooted" the device seve...
  • TELUS_Support's avatar
    TELUS_Support
    5 months ago

    Hi begwhite - sometimes with cameras it would be best to perform a factory reset on them instead of rebooting. On the SmartHome app, you can remove the non-working camera, factory reset the camera and then re-add it back to your equipment list once it is done. 

     

    Have you tried this step yet? If so, we might need to replace the camera altogether

begwhite's avatar
begwhite
Neighbour
5 months ago

Factory reset did it. Previously removed camera from account. Press and hold the button for 15 seconds until light flashes red and green, release button, allow for reboot, then press and hold button until white light and was able to re-add the camera to my account. Been working for a few hours now, so hoping that does it. Oh well I have two cameras now.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

Glad this helped!

Related Content