Forum Discussion
Why are online support requests always broken?
Whenever I try to submit a support request, I always get a message informing me that you are experiencing technical difficulties "We were unable to submit your form due to technical issues. Please tr...
TELUS_Support
Official Support Team
Official Support TeamDefinitely not the experience we want for our customers! We'll send you a private message to discuss further.
As advised, I contacted the telus support number. I requested support for a business account from the automated voice prompt. The first lady I reached said she couldn't help with this sort of thing and said I would need to speak with technical support so she started a case # and forwarded my call to technical support. The next person I got on the line with said he only deals with non-business accounts, so he forwarded me to business technical support. The business technical support person told me that they don't deal with issues with myTelus or the myTelus app, so he forwarded me to the care department. I'm now waiting again for the care department because it seems everytime your call is forwarded to another department you are put at the back of a new waiting queue for that department.
