Forum Discussion

Gramma68's avatar
Gramma68
Neighbour
8 months ago

Why am I receiving emails from Telekom Law?

Is this email valid or a scam? My daughter recently switched from her own account to mine ( yes, I am that mother who helps her children out) The same day we switched her account over, she wanted t...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

Hello Gramma68, we're very sorry about this situation and we'll be happy to look into this with you. Porting a number automatically cancels the account so again, very sorry about this situation. Can you send our team a private message here please? Thanks!

  • Gramma68's avatar
    Gramma68
    Neighbour
    8 months ago

    Are you able to help me?  My daughter should not owe much on her TELUS account  which she cannot pay as her account was shut down

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      8 months ago

      We'll send you a message shortly since we'll need more information regarding this situation, thanks.

      • Gramma68's avatar
        Gramma68
        Neighbour
        8 months ago

        Thanks for sending me an email.. but I will not be clicking on any link to allow you access to my daughters account.. as it doesn't exist anymore. She was locked out of it and told it doesn't exist.

        And any attempts at contactin TELUS about it , has be a failure as theybeven tell us the account doesnt exist.

        Sorry. But no clicking on links from an  unknown source by me.

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