Forum Discussion
What is going on?
So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sa...
Sounds like your payment went to the wrong place. This needs to get sorted out with a live agent.
You can skip the virtual agent on Chat by answering the bot questions with "I need to speak to an agent". You may need to do that a few times as the bot can be in a bad mood sometimes 😉.
