What Happened to Customer Service?

Question

Trying to get information from the Chat Bot and radio silence. I cannot find a phone number to call.

I'm wondering why a one minute call to Australia cost .10 cents but a longer call (102 minutes) went up to .20 cents a minute? I just want to know why.

Never used to have issues getting thru to Customer Service, which is one of the reasons I left Shaw and came back to Telus. Now I'm rethinking that decision.

jackrabbit000 · Answer

The chat bot is a total waste of time. &nbsp;Call 1-866-558-2273 answer the which account question and PIN and then say “Team Member” after every question and it will pass you to someone. &nbsp;Then be prepared to stay on hold for around 1.5 hrs. &nbsp;Do not request a call back, you won’t get one. &nbsp;

telus_support · Answer

Hi there, sorry for the trouble reaching us and for the confusion about your international call charges. Rates can vary depending on the destination, time, and type of plan you have. Please send us a private message with your account details, and we’ll be happy to review the charges.

cranky2025 · Answer

I cannot sign in to Telus Neighbourhood as I cannot retrieve my password and the sytem won't accept my email address.