Forum Discussion
use existing balance on prepaid plan
If you have a balance on prepaid, is there any way to actually use it to pay for the plan? Trying to help my father out who has had a Talk + Messaging 10 plan for ages. He currently has balance ...
Apologies, talking out loud here, but thought I'd note it in case anyone else wonders how this stuff works.
Previously the account balance was 111.27, and showed as expiring on Oct 12.
The account features, talk + messaging 10, showed as expiring on Oct 6.
The features were auto renewed from the balance on Oct 7 leaving the balance at 101.27.
The features now show as expiring on Nov 5 and the balance shows expiring on Nov 6.
So it appears that if you pick the option to auto renew from balance, the balance will indeed be debited and a new expiry date is set for the remaining balance. However, the dates between feature and balance expiry are much tighter now.
It's pretty clear from this that you have to top up for your balance for it to be carried over. https://www.telus.com/en/support/article/understand-prepaid-mobility-service
But, I didn't do anything the last round, and the balance WAS carried over (far as I can see) as the expiry is now Nov 6. So, do I really have to top up or does paying for features from the balance also count as an action that rolls over the remaining balance?
Sooo all this makes me wonder, 1) will the current balance be soon wiped because I never topped up even though there is a new future date for expiry? or 2) will the balance be ok, for now, and be wiped after the next feature renewal on Nov 5 when it will be "too late" for the balance to be renewed.
I know, I'm over analyzing. Just top up the balance and move on...
But my goal is to use up the balance first then top up regularly as per usual and the last transaction makes it look like that's possible.
