Forum Discussion

qhwa's avatar
qhwa
Friendly Neighbour
3 years ago
Solved

Unexpected mobility bills on the service that I never used.

Hi there,   I tried to call customer support, but it was too busy, so let me post it here.   Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the S...
  • qhwa's avatar
    qhwa
    3 years ago

    For others who may have the same issue, a suggestion is that when you request to cancel an account from Telus Mobility, make sure all "lines" are canceled.

akitokko's avatar
akitokko
Neighbour
11 months ago

Any update on how this was resolved? I am having the same issue. 

qhwa's avatar
qhwa
Friendly Neighbour
11 months ago

I called customer service over the phone. Had to wait for a long time for each call. Definitely not the best experience. I hope your issues can be fixed too.

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