Forum Discussion
Unauthorized Internet Speed Upgrade
I have been on 250mbps for years, and suddenly last bill was upgraded to 500mbps pure fibre without my consent.
I did not authorise this!!!
I want to go back to my old 250mbps plan that i have h...
and yes, Telus suddenly charged me more in may 2025 without my authorization. I authorized none of this and now im paying for something i never wanted
you did not answer if you are under a new contract. There is a roll over clause in the contracts that you agreed to allowing a higher price if you do nothing about renewal.
So did your 2 year contract end and you lost discounts as mentioned in the contract only lasting for the two year term.
- I'll have to do some more research on my end as I don't recall any rollover clause.
